We are testing this system in conjunction with an upgrade to our ERP system. Our scale says model R9000-14ADV on the label, but I suspect it's a 14U because that's what we choose in the Worldship config. It's connected to an Optiplex 780 with Win7 Pro 32 bit running Worldship 12. Easy enough, but obviously we didn't want to have our shipping guys doing this several times a day, so it was a real problem. Unplugging/replugging the cable and reconfiguring the scale in Worldship solves the problem temporarily. Had the same problem with usbrst displaying on the scale (Fairbanks SCB R9000) LCD after a few minutes. I just want to make sure I exhaust all my resources before sending in two of our three warehouse machines to be replaced under warranty. I checked around the internet and Dell's website and saw no mention of such an issue. The only thing I can think of is that the Dell Optiplex 380s have a USB controller issue and that's what's causing our problem. It would power the scale and it would work just fine until it was plugged in to the computer as well, then it would start acting up. The scales have optional power source so I bought a power adapter and plugged it in. I also tried switching USB ports, even to the ones in the front that are attached as a separate card. The USB drivers are standard Microsoft drivers. So I've checked the drivers and BIOs, and all three Dells have the same drivers and BIOs revisions. We tried switching scales and the problem stayed with the computer, not the scale. There doesn't seem to be a pattern as to when it happens, usually it happens a few times a day at random. Now another one of the USB scales has started to do the same thing on a different computer.

Thinking the scale was to blame we replaced it with one of the older serial scales we had. The scale would read 'usbrst' and you'd have to unplug it (they are powered by USB) then plug it back in and configure it in WorldShip. We have three complete systems.Ībout six months ago one of the scales started to reset periodically. They also bought us some Dell Optiplex 380's running Windows 7 for use with WorldShip. We have some Fairbanks SCB R9000-14U scales we got from UPS for use with their WorldShip program.

Fairbanks ultegra scb r9000 driver